LUXE DOLL POLICIES

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Processing Time

- All orders are processed within 2–5 business days

(excluding weekends and holidays).

Once your order is processed, it will be prepared and shipped directly from our vendor.
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Shipping Options

-Standard Shipping (3–7 Business Days)

Reliable delivery within 3–7 business days after processing.

-Overnight Shipping (1 Business Day)

Next business day delivery after your order has been processed.

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Important Information

  • Shipping times begin after processing is complete
  • Orders placed on weekends or holidays will begin processing the next business day
  • Luxe Doll Wigs is not responsible for shipping delays caused by carriers

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Address Accuracy

-Please ensure your shipping address is correct at checkout.

-Luxe Doll Wigs is not responsible for orders shipped to incorrect addresses.

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Lost or Stolen Packages

-Luxe Doll Wigs is not responsible for lost or stolen packages once marked as delivered.

-If your package is marked as delivered but not received, please contact your local carrier or file a claim.

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Returns & Exchanges

-Due to the nature of our products, ALL SALES ARE FINAL.

-We do not accept returns or exchanges for:

  • Wrong selections (length, density, lace size, etc.)
  • Change of mind

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo/video proof.

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Order Changes & Cancellations

-Orders cannot be changed or canceled once they have been processed.

-If you need to make a change, contact us immediately at:

JannehTrench@gmail.com

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Product Disclaimer

All wigs are 100% human hair. Results may vary based on:

  • Styling
  • Maintenance
  • Installation

We highly recommend professional installation for the best results.

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Contact Information

-For any questions or concerns, please contact us at:

JannehTrench@gmail.com

Response time: 24–48 hours (business days only)